Available
Beeznests
published by 4 weeks ago
At Phonebox, we're driven by a commitment to deliver the best customer experience through affordable mobile plans. Our journey has always centered on one goal: offering high-quality, cost-effective wireless plans to clients worldwide.
With Phonebox, you gain the support of an experienced partner who provides technical assistance at every stage. Your dedicated Account Executive will be available to answer any queries directly. Our 4G LTE/5G mobile plans are powered by leading networks, including Rogers, Telus, and T-Mobile in the U.S., ensuring coverage across Canada and all 50 U.S. states.
We simplify mobile services, which is why many institutions and organizations supporting international students and travelers choose to partner with us. We make mobile transitions seamless, helping people stay connected with loved ones no matter where they are.
Key Responsibilities:
- Provide first-line technical support for mobile and internet service issues.
- Diagnose and troubleshoot network, connectivity, and hardware problems.
- Guide customers through resolutions and escalate complex issues to senior teams as needed.
- Keep detailed logs of customer interactions using internal CRM systems.
- Collaborate with product and engineering teams to enhance service processes.
- Educate customers about service features and provide step-by-step instructions.
- Manage support ticket queues to ensure timely resolutions.
- Assist with the setup, configuration, and activation of services and devices.
Requirements:
- 1-2 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of telecom systems, mobile networks, and internet connectivity.
- Excellent troubleshooting and diagnostic skills.
- Exceptional customer service skills with the ability to explain technical concepts simply.
- Familiarity with support ticketing systems (e.g., Zendesk) and CRM tools.
- Flexibility to work evenings and weekends when required.
- Strong verbal and written communication skills.