About NewSIM
NewSIM is a fresh venture from PhoneBox, dedicated to providing prepaid, data-only eSIM solutions tailored for travelers around the globe. Focused on seamless connectivity, NewSIM aims to simplify staying connected for international travelers, offering flexible data plans that enhance accessibility and user experience.

About the Role
As a Customer Support Representative for NewSIM, you’ll be the first point of contact, assisting customers with inquiries, troubleshooting, and helping them enjoy a seamless eSIM experience. This role is perfect for those passionate about delivering outstanding customer service within an innovative tech environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely, friendly manner.
• Troubleshoot common technical issues with eSIM installations and connectivity.
• Educate customers on product features, data plans, and usage.
• Collaborate with the technical team to escalate and resolve complex issues.
• Contribute to the development of a customer support knowledge base.

Qualifications

• Strong communication skills and a passion for customer service.
• Ability to work independently and problem-solve under pressure.
• Experience with tech support or eSIMs is a plus but not required.
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• Location: Remote
  Type: Full-time, Co-op